Refund policy

30-Day Satisfaction Guarantee

We want you to love your Nayelle products. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of receiving your order. Refunds will be issued to your original form of payment, excluding shipping costs.

Eligibility for Refund

• Items must be unused, unopened, and in original packaging.
• Requests must be made within 30 calendar days of the delivery date.
• Applies only to purchases made directly through nayelle.com.

Shipping Costs

• Original shipping fees are non-refundable.
• Customers are responsible for return shipping unless otherwise agreed upon.
• Free shipping promotions do not affect refund eligibility but do not apply to returns.

Non-Refundable Items

• Used, opened, or damaged items are not eligible for refund.
• Refunds are not issued for products that have been consumed or altered after delivery.

Processing Your Refund

• Refunds will be issued after we inspect and confirm the returned item’s condition.
• Please allow 7 to 20 business days for your refund to appear, depending on your bank or payment provider.

Exchanges and Store Credit

• Exchanges or store credit may be offered at our discretion.
• If an exchange is preferred, please mention this when contacting us.

How to Request a Refund

To initiate a refund request, contact our customer service team at info@nayelle.com. Please include your order number, the items in question, and the reason for your return. You may be asked to provide photos.